FAQ

Yes, we ship internationally to most destinations. You can find the list of available locations through the "Country" menu at check-out. Please go to our shipping and delivery page for timeframes and shipping rates.

Shipping rates vary depending on your location and selected shipping service. Your shipping cost will be calculated at checkout. Please refer to our shipping and delivery page for timeframes and shipping rates.

Orders are typically processed and shipped within 2-3 business days. We strive to offer the best and fastest possible service and dispatch goods on working days. The delivery time will depend on your location, but you will receive an estimated delivery time during checkout. Please note that unforeseen delays such as payment authorization or stock availability may affect delivery times.

All orders are shipped from our warehouse in Copenhagen, Denmark.

Orders within Denmark are shipped with PostNord, while international orders are shipped with UPS. Delivery times may vary depending on destination and customs processing. Once your order is shipped, you will receive a confirmation email with tracking details that include the name of the carrier handling your shipment.

If you are ordering from outside the European Union, customs charges, taxes, duties, and collection fees may apply. These costs are the responsibility of the customer and are not included in the order total. Any applicable fees will be due upon delivery. If required, the shipping carrier will contact you once your items reach customs to inform you of the charges and provide instructions for completing payment.

If you need to cancel or modify your order, please contact us as soon as possible. Once your order has been shipped, we are unable to make any changes or cancellations. In this case, you can return the item for a refund once it arrives.

Éteanneaccepts the following payment methods: Visa, Mastercard, American Express, Maestro, UnionPay, PayPal, Apple Pay, and Google Pay. Local payment options are also available in selected regions, including MobilePay in Denmark and Klarna in Sweden. Our payment provider is Shopify Payments, a highly secure global payment gateway provided by Shopify International Ltd. Please note some payment methods are subject to local availability.

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the progress of your shipment.

If you haven’t received your order within the estimated delivery time, first check your order tracking details. If the issue persists, please contact us with your order number, and we’ll assist in locating your package.

You will receive an email confirmation after your order has been successfully placed. If you don’t receive this email, check your spam or junk folder. If the email is still missing, please contact us for assistance.

To apply a discount code, simply enter the code in the designated discount code box at checkout. Once you’ve entered the code, click "Apply," and the discount will be automatically deducted from your order total. Please note that there are exclusions on what products are eligible for discounts.

We are pleased to assist with any returns, granted it is no later than 14 days from the day you received your parcel. To return an item, please follow the return process outlined in our returns policy. You’ll need your order number and email used to place the order. Once the return is authorized, you will receive a return shipping label by email.

We currently do not offer exchanges. If you would like a different product, please return the item for a refund and place a new order. If you have any inquiries about returns, please contact us.

As soon as we have received and accepted your return, your refund will be issued to the credit card that was initially used to place the order. You will receive an email once we have issued you a refund. Please allow up to 7 days from the receipt of the item for the refund to be completed.

You may return any product within 14 days of receiving your order as long as the item is in its original, unused condition with all tags and packaging. Please note that return shipping costs and original shipping fees are non-refundable. Read more in our returns policy.

If your order arrives damaged, please contact us immediately with photos of the damaged item(s) and your order details. We’ll work with you to resolve the issue, either through a replacement or refund.

If you receive a faulty or defective product, please email us as soon as possible with images and details of the defect. If approved, we will offer a replacement or refund.

We apologize for the error with your order. Please contact us with your order number and details regarding the incorrect item. We will arrange a return label for you to send the incorrect item back to us. Once we receive the returned item, if the correct item is still in stock, we will ship it out to you. If the correct item is unavailable, we will issue a refund upon receiving the returned package. Thank you for your understanding and cooperation.

For optimal care of our products, we recommend washing them at lower temperatures using eco-friendly detergents. This approach not only helps to maintain the quality and longevity of the items but also contributes to environmental conservation. More detailed care instructions can be found in our care guide.

For any inquiries - including order status, returns, or general questions - please reach out through our contact page.

Unfortunately, we do not offer gift cards at this time.